"Keeping you connected and protected"
TSSI's call center operations combines the latest technology with exceptional customer service and security expertise. Our services facilitate a seamless delivery of your message time and time again. TSSI’s comprehensive capabilities utilize our talent, dedication and resources to leave a powerful impression on you, and your customers alike. Take a look at what our call center operations can do for you:
Our systems utilize the most advanced call-routing and real-time management technology to integrate our call center services with rock-solid operational security, homeland security and emergency management capabilities.
TSSI's customized solutions help those who are engaged in Critical Infrastructure Protection. The information sharing initiatives we offer create a seamless integration of watches, call centers, fusion centers and ISAC’s. Our Call Center and Information Sharing Services include:
- Call Center/Contact Center Design
- Outsourcing Analysis
- Performance Optimization
- Technology Design
- Call Center/Contact Center Simulation
- Workforce Management
- Cost Reduction
- Call Center/Contact Center Health Check
- Keynote Speaking
- Online Surveys
- Self-Service Assessment
TSSI Call Center and Information Sharing Services has many advantages:
- Program management are all cleared personnel
- Company leadership is cleared personnel
- Seamless integration of various homeland security technology and practices
- Ability to successfully manage non-security and general information calls
- Eliminates gaps in customer service availability
- Accelerated customer response times
- Increasing person-to-person talk time
- Lowering operational overhead
For critical infrastructure protection and homeland security, call volume can fluctuate unpredictably and agencies are able to rely on TSSI’s call center outsourcing systems to closely monitor call flow and detail. This flexible application of call dynamics and analytics allows us to provide a truly scalable architecture and ensure callers are given the attention they deserve. With TSSI you get the best in call center services and your returns will speak volumes about how well we do, not just what we do.
TSSI, java-enabled call center services are built upon redundant RAID servers to deliver reliable uptime capabilities. We also use the latest IVR voice mail technology.
Key members of the TSSI critical Infrastructure Protection team helped create and manage the TSA CONTACT CENTER and the HIGHWAY ISAC.
